Refund and Returns Policy
At Brick Bicycle, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read this policy carefully before requesting a return.
30-Day Return Policy
We accept returns within 30 days of the date you receive your order.
To be eligible for a return, items must:
Be returned within 30 days of delivery.
Be in their original condition, unless they are defective.
Include all original parts, accessories, packaging, and documentation whenever possible.
Not show signs of misuse, abuse, or intentional damage.
Eligible Returns
We accept returns for:
Defective products.
Non-defective products that are returned within the applicable return period and meet the eligibility requirements.
Exchanges
We also accept exchanges within the 30-day return period.
If you would like to exchange an item, please contact us before sending your return so we can assist you with the exchange process.
Return Methods
You may return eligible items using either of the following methods:
By mail
In store
Return Shipping Label
A return shipping label is included with your package to help simplify the return process.
Restocking Fees
We do not charge any restocking fees for eligible returns.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved, your refund will be processed to your original payment method within 14 days. Depending on your financial institution, it may take additional time for the funds to appear in your account.
Shipping charges, if any, are generally non-refundable unless the return is the result of our error or the product arrives damaged or defective.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
For health, safety, hygiene, or legal reasons, certain products may not be eligible for return if they have been used or are otherwise unsuitable for resale where permitted by applicable law. If a product is not eligible for return, this will be clearly stated on the product page.
How to Start a Return
To begin a return or exchange, please contact us using the information below.
Brick Bicycle
Email: contact.brick.bicycle@gmail.com
Phone: +1 (732) 785-5700
Mailing Address:
1753 NJ-88 West
Brick Township, NJ 08724
United States
Please include the following information when contacting us:
Your order number
Your full name
A description of the reason for the return or exchange
Photos of the item if it is damaged or defective
Payment Method
Refunds are issued to the original payment method used for the purchase. Payments on our website are securely processed through Shopify Payments.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
Email: contact.brick.bicycle@gmail.com
Phone: +1 (732) 785-5700
Mailing Address:
Brick Bicycle
1753 NJ-88 West
Brick Township, NJ 08724
United States